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Click here to download Owners Manual for your Trailer (PDF format)
Click here to download Owners Manual for your Living Quarters (PDF format)

We will quickly discuss your
problems or concerns. If it's something we can handle on the phone, we'll walk
you through the solution and/or ship parts to you. If your trailer needs
service, we will locate the closest service location that can handle the problem
and contact them. If the problem is covered under warranty and the service is
authorized, we will handle all warranty claims and payments. Either way, we will
do everything we can to help and get your problem corrected as easily and
quickly as possible. Call 800-435-6274 option #2 or email
brad@doubledtrailers.com
What you should know about buying trailers long distance
Most horse trailer dealers do not have the experience, the knowledge, and the wherewithal to have a trailer shipped from the factory direct to you. For most horse trailer dealers, standard operating procedure (SOP) is to have the horse trailers shipped to their lot, and then (hopefully) they inspect for things not working right, for things missing, sharp edges from bad welds, etc., and most importantly, to check axles, brakes, floor boards, frame and structure (manufacturers generally don't check wheel bearings and axles before they go out.)
With the advent of the Internet, a lot of dealers are thinking "wow, I can shoot some customer a good price because I can ship it right to them without having to fool with it, or service it."
This can't happen when you get your Double D Trailer. Since all Double D Trailers are built right here and are shipped long distance, straight from the factory, we have become professionals at shipping. We check out every specific aspect of the trailer, from one end of the trailer to the other. This includes all lighting, structure, bolts, axles, tire pressure, bearings, and the works. Then the inside is swept clean of all debris, wire scraps, stray bolts, etc. After that's completed, all options, and placement of your special requirements are checked to be as they should be, and installed in the right place. This insures that you get what you ordered, and that the trailer is safely ready to roll upon arrival.
Guarantee
How sure are we that you will receive your trailer in perfect condition, with all options in the right place, ready to roll?
We guarantee our work and we will make it right. We will order you another with the corrected changes at no cost to you. If you prefer we can, and will give you a full refund on your money. The last thing we want to do is to sell a trailer to someone who doesn't want it. It makes everyone's life miserable.
Service
What if I need service or warranty repair later on?
Most horse trailer dealers
are used to selling in their immediate area. So again, they do not understand,
or are not set up to service you over long distances. And even if a dealer does
have a repair center (many do not) they usually want you to come to them. And,
as you well know, full service horse trailer dealers are almost never right down
the street - sometimes not even in the same county.
At Double D Trailers, we have designed, tested and implemented a long distance service program that serves you better than most dealers. We have someone on-call, Monday through Saturday, ready to solve all your service and warranty needs. A horse trailer is basically a box on wheels; all service can be done at your nearby body shop. If it is a living quarter problem, we work with RV centers directly to correct any trouble that may arise.
We work directly with you and/or the body shop/RV center on repairs and maintenance, shipping them parts, faxing and/or emailing them instructions. Our goal is to get your trailer back on the road fast. If it is a warranty problem, we will determine this quickly and we are glad to pay the shop directly or reimburse you for the bill immediately. Best of all, body shop/RV centers do this for a living (whereas trailer dealers often do it out of necessity) so body shops/RV centers tend to get things done professionally, and fast.
Delivery
Our drivers will deliver the horse trailer at your convenience, not ours - including after hours, Saturday or Sunday. And whereas many drivers are anxious to drop it and run, our drivers will take the time to make sure you are comfortable with your new trailer before they leave. Of course they are bonded and insured so if anything happens to your trailer on the way there, it's our liability and responsibility, not yours.
Our goal is to make your buying experience with Double D Trailers a wonderful experience.
Four (4) Year Warranty
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Double D Distributors, Inc. warrants that its products will be
free from defects in materials and or workmanship to the
original purchaser for a period of (4) four years from the date
of manufacturing providing the conditions are met and satisfied.
There may be an $100.00 deductible per claim.
--Warranty takes effect from the date of invoice and is
non-transferable.
--The
warranty does not cover the following items, which are not manufactured
or constructed by Double D Distributors, INC.. The respective manufacturer
with a copy of it warrants these components available upon request
from Double D Distributors. -
Axle Assembled - 1 year limited warranty. - Coupler -
warranty as per manufacturers policy. - Jack Assembly/Landing
Gear - warranty as per manufacturers policy. - Wheels - warranty
and/or adjustment made by manufacturers representative. - Tires -
Click here for warranty and authorization if you have
tire problems. Carlisle tire/wheel is very good about this
Normal wear items will not be replaced due to wear. These items
include bearings, brakes, brake linings, hoses, etc.
Double D Distributors is not responsible for damage caused by
the abuse or by the misapplication or misuse of the trailer.
Paint
warranty does not cover wear, deterioration and/or damage from
road elements, rock chips, improper wash solvents, salt, sand
and/or weather condition. Also does not cover cracking from
caulking sealants, etc.
Rust Warranty implies that in the four year period, the
Galvaneal material will not rust thru. Rust warranty does not
cover damaged areas from dents and also is void in evidence of
abuse, misapplication, salt or misuse of the trailer. Warranty
only is applicable to the Galvaneal material which includes the
fenders, all the sheet metal including the roof, sides, front
and rear of trailer. It does not cover hinges on certain
model trailers, latches, steel frame, steel bumpers or shavings
that may occur from manufacturing.
Any
modification to the Double D Trailer without prior written authorization
from the factory will void this warranty.
Any Double D Trailer found to have defective material or
workmanship must be serviced or corrected by an authorized
factory representative or by the Double D Trailer Factory. Any
Double D Trailer authorized
representative may make repair and/or adjustments under this
warranty repair and/or adjustment and cost to repair or adjust
is agreed upon and approved by Double D Trailer Factory.
Double D
Trailers will not make reimbursements for any repairs and/or
adjustments made without prior written consent. Note to
out of state customers: You will not have to bring your trailer
back to the factory as we will work with local centers in your
area convenient to you.
Double D Distributors, INC will not be responsible for any
consequential or incidental damages incurred as a result of any
defect to include loss of time, inconvenience, loss of use of
vehicle, etc.
Double D Distributors, INC reserves the right to make changes in
design or make addition and/or improvements without being
obligated to install or modify same upon other products covered
by this warranty.
When
required photos of the defective part or parts of the actual
part or parts may have to accompany the warranty approval before
payment can or will be made. Any part or parts returned for
warranty must be pre-paid freight to Double D Distributors,
INC.
Double D Distributors, INC. reserves the right to decide if the
workmanship or material defect should be serviced at the
factory. Double D Distributors, INC will not allow any
reimbursement for transportation to and from the factory or
authorized place of repair. Double D reserves the right to set
the cost of warranty. This set amount would reflect the cost of
the repair if it were done at the Double D Trailer facility with
their personnel.
Overview: This
limited warranty also does not cover: Damage or loss caused, in
whole or in part, by failure to check torque lug nuts properly.
Damage or loss caused, in whole or in part, by accident or
negligence or by the abuse, misapplication or misuse of the
trailer or any of its component parts. Any transportation charge
to or from factory or service center. Normal items due to wear.
These items include, but are not limited to, bearings, brakes,
brake lining, or attaching brake parts. Items which are not
manufactured or constructed by Double D. These items include,
but are not limited to, assembled axles, coupler, jack
assembly/landing gear, wheels, windows, latches, hinges, and
tires. If these items are warranted by the manufacturer or
supplier thereof, and such warranty may be extended to the
original purchaser, Double D will make such warranties
available. Damage or loss caused in whole or in part by
prolonged exposure to salt air, road salt, animal excretions,
acid rain, industrial fallout, or acts of God or nature that are
uncontrollable. Any consequential or incidental damages based
upon breach of contract, negligence, strict liability in tort,
or any other legal theory, incurred as a result of any defect,
to include loss of time, inconvenience, loss of use of vehicle,
or any other fees incurred by purchaser relating to any warranty
claim.
THIS
WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES
EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY
AND FITNESS AND NO ONE IS AUTHORIZED TO MAKE ANY FURTHER OR
ADDITIONAL WARRANTIES ON BEHALF OF Double D Distributors, INC.
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Double D Distributors, Inc. PO Box 336 Pink Hill, NC 28572 800-435-6274
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