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Our Guarantee to You

How sure are we that you will receive your trailer in Satisfactory condition, with all options in the right place, ready to roll?

We guarantee it or we will make it right.  We will order you another with the corrected changes at no cost to you, or, if needed, we will give you a full refund on your money. The last thing we want to do is to sell a trailer to someone who doesn't want it. It makes everyone's life miserable. Read the terms and conditions below for a refund.

Terms and Conditions of Money Back Guarantee, as of 1/26/11

What is "Refusal of Delivery" on applicable trailers: When your new trailer arrives to you may refuse delivery. If there is something wrong such as a flat tire or broken window, that is a service related item and isn't a reason to refuse delivery. Your new warranty will take care of that and we will get anything resolved for you quickly and easily. Refusing delivery means that your new trailer isn't what we said it was, and you are completly unsatisfied with your purchase due to inadequate workmanship, and making any repairs or replacing with another trailer isn't going to bring satisfaction to you. It means you are not going to purchase your trailer and there isn't any resolve to the situation other than getting your money back. If that is the case, you may kindly inform your delivery driver that you are refusing delivery and he will return your trailer to the factory for a 100% refund, including any applicable freight. Whatever method of payment you used initially will be the method in which your refund occurs and it will be within 10 days. Used trailers do not apply unless stated on buyers order. 

Accepting Delivery: Once your new trailer is delivered and the driver leaves this confirms you are satisfied with your purchase and this completes your transaction as the new owner. If something is wrong or a correction needs to be made, your bumper to bumper warranty will take care of anything that so you are covered. Simply make a notation on the delivery receipt and hand back to your driver. Our customer service will contact you and make arrangements to get anything corrected that is needed.

Custom Trailers: Custom or "unusual" trailer designs are not eligible for a refund and cannot be returned. However, on custom living quarter trailers and "unusual" designs we do encourage and welcome you as a guest to come and inspect your trailer prior to delivery at the factory. We will pay for 50% of the cost of one plane ticket that is booked at least 10 days in advance. (at our discretion). Our best policy is on all trailers, prior to delivery we send out a least 30 photos to you detailing every aspect of your trailer. Your trailer doesn't leave for delivery until you approve the photos.

Payment Terms: Standard deposits are required when ordering a trailer with balance due before delivery as stated on your order.

What money back guarantee does not mean:

  1. It means you can't change your mind after you have placed your order after your trailer has been started on in construction. You will lose your deposit if you do so.
  2. Normal order terms apply as per the terms on your invoice.
  3. Canceling or not accepting your trailer due to reasons other than inadequate workmanship. In other words personal reasons, buyers remorse, or change in personal circumstances are not acceptable terms for a refund.
  4. Circumstances that are not related to Double D trailers or your new trailer are not eligible for the money back guarantee.

Service/Warranty

Delivery

 

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