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The Double D Trailers Difference

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Safer Building Materials

At Double D Trailers, our horse trailers are designed with several unique features that place them head and shoulders above other horse trailer sales dealers. Many of these advantages are due to the materials we use in the building process.

> Take a Closer Look at The Advantages of These Materials

Lightweight Horse Trailers

If you are like "most" people you want something that is lightweight, doesn't rust and safe for your horses.  While aluminum built horse trailers have been around since the early 80's, science and technology have advanced to offer materials that are far superior.  

Aluminum works well for cookware and solar panels as a great heat conductor. So, it makes sense that it often results in trailers that are excessively hot for your horses.  Plus the weak strength of this metal is not suitable for the frame, floors, and ceiling of your trailer. You may want to consider the alternatives.  

> Learn More About Alternatives to Aluminum Horse Trailers

Factory Direct Horse Trailer Sales - Save Money

Double D Horse Trailers can save you money. Our horse trailers for sale are built in our facility so we can pass the savings on to you. Whether you’re looking for gooseneck horse trailers or bumper pull horse trailers, you can purchase factory direct and save.

When you buy online from Double D Trailers, you’ll get:

  • More “bang for your buck” – you’re buying directly from us, so there’s no markup from a local horse trailer dealer.

  • Convenient shopping from home – save time by comparing models and ordering online.

  • Top notch customer service –But don't take our word for it, read reviews from others. 

  • Nationwide warranty and service program to help wherever you live.

  • Buy with confidence- your satisfaction is guaranteed or your money back (and it's in writing).

> Learn more about the online buying process.

Innovative Design

We could go on and on about what makes a Double D Trailer different from other trailers on the market.  That’s why we invite you to explore some of the Articles on our site.  You’ll learn about our patented Safetack Reverse Load design, what’s needed for an outstanding Warmblood Horse Trailer, and we’ll show you why our trailers make it easier to load and unload your nervous horse.  

For now, take a look at our trailer Buyer’s Guide or explore the resources below to start designing your dream custom horse trailer.

> Living Quarters Horse Trailers

> Gooseneck Horse Trailers

> Bumper Pull Horse Trailers

 

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Our Guarantee to You

How sure are we that you will receive your trailer in Satisfactory Condition, with all options in place, ready to roll? 100% sure!  That’s why we put this guarantee in writing.

If there’s something wrong, we will make it right.  We will order you another trailer with the corrected changes at no cost to you. Or, if needed, we will give you a full refund on your money. The last thing we want to do is to sell a trailer to someone who doesn't want it. It makes everyone's life miserable. Read the terms and conditions below for a refund.

Terms and Conditions of Money Back Guarantee, as of 1/26/11

What is "Refusal of Delivery" on applicable trailers: When your new trailer arrives you may refuse delivery. If there is something wrong such as a flat tire or broken window, that is a service related item and isn't a reason to refuse delivery. Your new warranty will take care of that and we will get anything resolved for you quickly and easily. 

“Refusing Delivery” means your new trailer isn't what we said it was, and you are completely unsatisfied with your purchase due to inadequate workmanship, and making any repairs or replacing with another trailer isn't going to bring satisfaction to you. It means you are not going to purchase your trailer and there isn't any resolve to the situation other than getting your money back. If that is the case, you may kindly inform your delivery driver that you are refusing delivery and he will return your trailer to the factory for a 100% refund, including any applicable freight. Whatever method of payment you used initially will be the method in which your refund occurs and it will be issued within 10 days. Used trailers do not apply unless stated on buyer’s order. 

Accepting Delivery: Once your new trailer is delivered and the driver leaves, this confirms you are satisfied with your purchase and this completes your transaction as the new owner. If something is wrong or a correction needs to be made, your bumper to bumper warranty will take care of anything so you are covered. Simply make a notation on the delivery receipt and hand it back to your driver. Our customer service will contact you and make arrangements to get anything corrected that is needed.

Custom Trailers: Custom or "unusual" trailer designs are not eligible for a refund and cannot be returned. However, on custom living quarter trailers and "unusual" designs we do encourage and welcome you as a guest to come and inspect your trailer prior to delivery at the factory. We will pay for 50% of the cost of one plane ticket that is booked at least 10 days in advance (at our discretion). Our best policy is on all trailers, prior to delivery we send out at least 30 photos to you detailing every aspect of your trailer. Your trailer doesn't leave for delivery until you approve the photos.

Payment Terms: Standard deposits are required when ordering a trailer with balance due before delivery as stated on your order.

What money back guarantee does not mean:

  1. It means you can't change your mind after you have placed your order after your trailer’s construction has been started. You will lose your deposit if you do so.

  2. Normal order terms apply as per the terms on your invoice.

  3. Canceling or not accepting your trailer due to reasons other than inadequate workmanship. In other words, personal reasons, buyer’s remorse, or change in personal circumstances are not acceptable terms for a refund.

  4. Circumstances that are not related to Double D trailers or your new trailer are not eligible for the money back guarantee.

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Warranty & Service Program

> Download Owners Manual for Your Trailer

> Download Owners Manual for Your Living Quarters

We will quickly discuss your problems or concerns. If it's something we can handle on the phone, we'll walk you through the solution and/or ship parts to you. If your trailer needs service, we will locate the closest service location that can handle the problem and contact them. If the problem is covered under warranty and the service is authorized, we will handle all warranty claims and payments. Either way, we will do everything we can to help and get your problem corrected as easily and quickly as possible. Email sales@doubledtrailers.com

What you should know about buying trailers long distance

Most horse trailer dealers do not have the experience, the knowledge, and the wherewithal to have a trailer shipped from the factory direct to you. For most horse trailer dealers, standard operating procedure (SOP) is to have the horse trailers shipped to their lot, and then (hopefully) they inspect for things not working right, for things missing, sharp edges from bad welds, etc., and most importantly, to check axles, brakes, floor boards, frame and structure (manufacturers generally don't check wheel bearings and axles before they go out.)

With the advent of the Internet, a lot of dealers are thinking, "Wow, I can give a customer a good price because I can ship it right to them without having to fool with it, or service it."

This can't happen when you get your Double D Trailer. Since all Double D Trailers are built right here and are shipped long distance, straight from the factory, we have become professionals at shipping. We check out every specific aspect of the trailer, from one end of the trailer to the other. This includes all lighting, structure, bolts, axles, tire pressure, bearings, and the works. Then the inside is swept clean of all debris, wire scraps, stray bolts, etc. After that's completed, all options, and placement of your special requirements are checked to be as they should be, and installed in the right place. This ensures that you get what you ordered, and that the trailer is safely ready to roll upon arrival.

What if I need service or warranty repair later on?

Most horse trailer dealers are used to selling in their immediate area. So again, they do not understand, or are not set up to service you over long distances. And even if a dealer does have a repair center (many do not) they usually want you to come to them. And, as you well know, full service horse trailer dealers are almost never right down the street - sometimes not even in the same county.

At Double D Trailers, we have designed, tested and implemented a long distance service program that serves you better than most dealers. We have someone on-call, Monday through Friday, ready to solve all your service and warranty needs. A horse trailer is basically a box on wheels; all service can be done at your nearby body shop. If it is a living quarter problem, we work with RV centers directly to correct any trouble that may arise.

We work directly with you and/or the body shop/RV center on repairs and maintenance, shipping them parts, faxing and/or emailing them instructions. Our goal is to get your trailer back on the road fast. If it is a warranty problem, we will determine this quickly and we are glad to pay the shop directly or reimburse you for the bill immediately. Best of all, body shop/RV centers do this for a living (whereas trailer dealers often do it out of necessity) so body shops/RV centers tend to get things done professionally, and fast.

Our goal is to make your buying experience with Double D Trailers a wonderful experience.

(8) Year Warranty on Structural frame (read below for details)

(2) Year bumper to bumper, including living quarters

(1) Year on parts made by others (such as tires, air conditioners)

Manufacturer warrants that its products will be free from defects in materials and or workmanship to the original purchaser for a period of up to (8) years from the date of manufacturing providing the conditions are met and satisfied. There may be a $100.00 deductible per claim.

  • Warranty takes effect from the date of invoice and is non-transferable.

  • The warranty does not cover the following items, which are not manufactured or constructed by Double D Trailers, INC.. The respective manufacturer with a copy of it warrants these components available upon request from the manufacturer.

    • Axle Assembled - 1 year limited warranty.

    • Coupler - warranty as per manufacturers policy.

    • Jack Assembly/Landing Gear - warranty as per manufacturers policy.

    • Wheels - warranty and/or adjustment made by manufacturers representative.

    • Tires - Per tire manufacturer.

  • Normal wear items will not be replaced due to wear. These items include bearings, brakes, brake linings, hoses, etc.

  • Warranty is not applicable to leaks, specifically on living quarters nor damage caused by a leak. Leaks include water coming in from the roof, as well as a plumbing leak or line failure. However, should you find a leak on your trailer, please contact the factory and we will be happy to help resolve it for you.

  • Why don't we cover leaks? Actually we will be happy to have a leak repaired quickly. Oftentimes we find that customers will not report a leak as soon as it is found and wait until extensive damage has been done before reporting it. We will work to repair any leaks within the first 24 months, but not extensive damage that occurred due to it not being reported quickly.

  • Manufacturer is not responsible for damage caused by the abuse or by the misapplication or misuse of the trailer.

  • Any modification to the Trailer without prior written authorization from the factory will void this warranty.

  • Any Trailer found to have defective material or workmanship must be serviced or corrected by an authorized factory representative or by the Factory. Any authorized representative may make repair and/or adjustments under this warranty repair and/or adjustment and cost to repair or adjust is agreed upon and approved by the Manufacturer in advance. Manufacturer will not make reimbursements for any repairs and/or adjustments made without prior written consent. Note to out of state customers: You typically will not have to bring your trailer back to the factory as we will work with local centers in your area convenient to you.

  • Manufacturer will not be responsible for any consequential or incidental damages incurred as a result of any defect to include loss of time, inconvenience, loss of use of vehicle, etc.

  • Manufacturer reserves the right to make changes in design or make additions and/or improvements without being obligated to install or modify the same upon other products covered by this warranty.

  • When required photos of the defective part or parts of the actual part or parts may have to accompany the warranty approval before payment can or will be made. Any part or parts returned for warranty must be prepaid freight to the Manufacturer.

  • Manufacturer reserves the right to decide if the workmanship or material defect should be serviced at the factory. Manufacturer will not allow any reimbursement for transportation to and from the factory or authorized place of repair. Manufacturer reserves the right to set the cost of warranty. This set amount would reflect the cost of the repair if it were done at the manufacturing facility with their personnel.

  • The (8) year structural frame warranty implies that in the event during the 8 year period to the original purchaser, the crossmembers underneath, the vertical tubing uprights, and the main beam chassis that extends to the coupler is warrantied against breaking.

Overview: This limited warranty also does not cover: Damage or loss caused, in whole or in part, by failure to check torque lug nuts properly. Damage or loss caused, in whole or in part, by accident or negligence or by the abuse, misapplication or misuse of the trailer or any of its component parts. Any transportation charge to or from factory or service center. Normal items due to wear. These items include, but are not limited to, bearings, brakes, brake lining, or attaching brake parts. Items which are not manufactured or constructed by the Manufacturer. These items include, but are not limited to, assembled axles, coupler, jack assembly/landing gear, wheels, windows, latches, hinges, and tires. If these items are warranted by the original manufacturer or supplier thereof, and such warranty may be extended to the original purchaser, manufacturer will make such warranties available. Damage or loss caused in whole or in part by prolonged exposure to salt air, road salt, animal excretions, acid rain, industrial fallout, or acts of God or nature that are uncontrollable. Any consequential or incidental damages based upon breach of contract, negligence, strict liability in tort, or any other legal theory, incurred as a result of any defect, to include loss of time, inconvenience, loss of use of vehicle, or any other fees incurred by purchaser relating to any warranty claim.

THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS AND NO ONE IS AUTHORIZED TO MAKE ANY FURTHER OR ADDITIONAL WARRANTIES ON BEHALF OF Manufacturer.

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Nationwide Delivery

Our drivers will deliver the trailer at your convenience, not ours - including after hours, Saturday or Sunday.  And whereas many drivers are anxious to drop it and run, our drivers will take the time to make sure you are comfortable with your new trailer before they leave. Of course they are bonded and insured so if anything happens to your trailer on the way there, it's our liability and responsibility, not yours

> Map and Mileage Finder

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If you have any questions about the Double D Trailers advantages or the guarantee, warranty, servicing, or delivery policies, please don’t hesitate to contact us at sales@doubledtrailers.com.  We’re happy to answer your questions!

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