Double D Trailers: Warranty & Reliable Nationwide Service

At Double D Trailers, we build more than just exceptional horse trailers; we build lasting relationships with our customers. We understand that purchasing a trailer is a significant investment, and your peace of mind is our top priority. That's why we've designed a comprehensive warranty and a reliable nationwide service program to make sure that you feel supported, no matter where your travels take you.

Our Commitment to Service & Support: Your Peace of Mind

We stand behind the quality and craftsmanship of every Double D Trailer. Our commitment extends far beyond the initial purchase. We know that questions or the need for assistance can arise, and even if you're miles away from our North Carolina headquarters, getting support shouldn't be a worry. Our goal is to make the service process as seamless and professional as possible, guaranteeing any issue is resolved quickly and efficiently, allowing you to focus on what matters most – enjoying your trailer.

Getting Service for Your Double D Trailer: A Simple Process

Should you ever need service for your Double D Trailer, we've streamlined the process to make it as easy as possible:

Step 1: Contact Us for Assistance

The first step is to reach out to our dedicated support team. You can contact us via email at sales@doubledtrailers.com. Our team is available Monday through Friday to assist you with initial troubleshooting, answer parts inquiries, and guide you through the next steps.

Step 2: Locating Your Nearest Service Center

Once we understand the issue, we'll work to identify the most appropriate local service options for you. We partner with certified RV centers and qualified body shops across the country, forming a reliable service network to assist our customers nationwide.

Step 3: We Coordinate the Repair

We don't just connect you with a service center; we actively coordinate the repair process. We'll communicate directly with the chosen shop, provide necessary instructions and parts (if covered under warranty), and handle authorized warranty payments directly with the service center. Our aim is to make the entire process hassle-free for you.

"I had 1 minor issue with the trailer after delivery, which were rectified quickly with 1 e-mail to Brad. No dealer involvement, buying direct from the factory, means you use who you want for any repairs, & Double D pays you for it. It really couldn't have been easier. Great experience!" - Carol H.

"The one and only issue we (thought) we had, Brad offered to cover the repair cost no problem. When we took it in for repairs at our local shop, it turned out to be a non issue. The repair man spent more time complementing the trailers build than working on it." - Adriane M.

Our Expertise in Long-Distance Support

Our ability to provide exceptional long-distance support stems from our unique factory-direct model. Unlike dealerships, we have a direct line of communication and responsibility for every trailer we build. This allows us to:

• Understand Your Trailer Inside and Out: We have comprehensive knowledge of our trailers and their components.
• Implement Rigorous Pre-Shipment Inspections: Before your trailer leaves our facility, it undergoes a thorough inspection to minimize the chances of issues arising after delivery.
• Provide Direct Support and Guidance: You're working directly with the manufacturer, which ensures efficient communication and resolution.

This expertise contrasts with the potential challenges of buying from dealers who may not be equipped or knowledgeable to handle service needs for customers located far from their dealership. At Double D Trailers, we've built our service program with the understanding that our trailers travel the country, and our support needs to travel with them. This reflects our commitment to the longevity of our trailers and our dedication to your ongoing satisfaction.

Understanding Your Double D Trailers Warranty Coverage

We stand firmly behind the quality of our trailers and offer a comprehensive warranty to protect your investment. We want you to feel confident in your purchase, knowing that we've got you covered.

Warranty At-a-Glance

Please note: Warranty is effective from the day of trailer delivery.

What Your Warranty Covers & Important Conditions

We believe in clear and transparent communication about our warranty coverage. Here's a more detailed look at what's covered and important conditions:

What IS Covered:

• Structural Integrity: Our 8-year structural frame warranty covers the crossmembers underneath, the vertical tubing uprights, and the main beam chassis that extends to the coupler against breaking due to defects in materials or workmanship.
• Overall Trailer (Bumper-to-Bumper): Our 2-year bumper-to-bumper warranty covers defects in materials and workmanship for the entire trailer, including any Living Quarters installed by Double D Trailers.
• Third-Party Components: Components not manufactured by Double D Trailers (such as axles, coupler, jack assembly/landing gear, wheels, and tires) are covered by the warranty provided by their respective manufacturers. We will assist you in facilitating claims with these manufacturers.

Items NOT Covered by Double D Trailers Warranty:

• Normal Wear and Tear: Components subject to normal wear and tear, such as bearings, brakes, brake linings, and hoses, are not covered.
• Leaks: While we are happy to assist in resolving leaks reported within the first 24 months, our warranty does not cover leaks (including water intrusion from the roof or plumbing issues in living quarters) or damage caused by unreported or delayed reporting of leaks. Promptly contacting us about any leak is crucial.
• Damage Due to Misuse or Negligence: Damage resulting from abuse, misapplication, misuse of the trailer, accidents, or negligence is not covered.
• Unauthorized Modifications: Any modifications to the trailer without prior written authorization from the factory will void this warranty.
• Environmental Factors: Damage or loss caused by prolonged exposure to salt air, road salt, animal waste, acid rain, industrial fallout, or uncontrollable acts of nature is not covered.
• Failure to Check Lug Nuts: Damage or loss caused, in whole or in part, by failure to check lug nut torque properly is not covered.
• Transportation Costs: Any transportation charges to or from the factory or an authorized service center for warranty work are the responsibility of the customer.
• Consequential and Incidental Damages: To the extent permitted by law, Double D Trailers will not be responsible for any consequential or incidental damages, including loss of time, inconvenience, or loss of use of the vehicle.

Warranty Service Process:

• All warranty service must be pre-authorized by Double D Trailers.
• For out-of-state customers, we typically work with local body shops or RV centers in your area for convenient service. You generally will not need to bring your trailer back to the factory.
• We may require photos of the defective part(s) before authorizing warranty service.
• Any parts returned for warranty consideration must be shipped prepaid to the Manufacturer.
• Double D Trailers reserves the right to decide whether a defect in workmanship or materials should be serviced at the factory.
• Double D Trailers reserves the right to set the cost of warranty repairs, reflecting the cost if the repair were done at our manufacturing facility.

Legal Note: THIS WARRANTY IS EXPRESSLY MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES EXPRESSED OR IMPLIED INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS AND NO ONE IS AUTHORIZED TO MAKE ANY FURTHER OR ADDITIONAL WARRANTIES ON BEHALF OF Double D Trailers.

[Download Owner's Manual for Your Trailer]

[Download Owner's Manual for Your Living Quarters]

Proactive Maintenance for Longevity

Taking a proactive approach to maintenance can help prevent potential issues and extend the life of your trailer. Some key maintenance tips include:

• Regularly inspecting and resealing seams and openings to prevent leaks.
• Checking seals around doors, windows, and vents frequently.
• Cleaning your trailer regularly to prevent the buildup of debris and corrosive materials.
• Ensuring lug nuts are tightened to the correct torque specifications and checked regularly.

By following these simple maintenance practices, you can help ensure your Double D Trailer remains in excellent condition for years to come.

Have Questions? Contact Us

If you have any questions about your warranty coverage or need to initiate a service request, please don't hesitate to contact our friendly and knowledgeable team:

Email: sales@doubledtrailers.com

We are committed to making your Double D Trailers ownership experience a positive one!

Return & Satisfaction Guarantee

We stand behind the quality and craftsmanship of every Double D Trailer we build. If you're not completely satisfied with your trailer, we offer a 30-day Satisfaction Guarantee.

If there’s an issue with your order, we’ll work with you to resolve it — whether that means making adjustments, repairs, or corrections. Our goal is simple: Make it right until you’re happy.

Due to the custom nature of our trailers, full refunds are not standard — but rest assured, we don’t stop until the final result meets your expectations. Just reach out to us, and we'll make it right.