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Safetack Reverse 3 Horse Gooseneck Review

Name

Billie McNealey

City and State

Windsor, CT

Approximate Date of Delivery of your trailer

Mar 13, 2020

Did you purchase a new or used trailer?

New

Which Model Trailer did you purchase?

3 Horse Safetack Reverse

Ratings and Reviews 

How do you feel about the process of ordering your trailer online?

Over the Moon Happy

How do you feel concerning the time it took to complete your trailer?

Over the Moon Happy

Did your delivery process go smoothly.

Over the Moon Happy

How do you feel about the quality and construction of your trailer?

Over the Moon Happy

Please describe how and why you came to Double D Trailers?
When I began the process of looking for a trailer, I visited many trailer dealerships. At each one, I would see a trailer that was "close" to what I wanted and each dealer would tell me how I could - for a little extra money - modify the trailer they had on the lot to accommodate my needs. Even with that, the final result was not going to be exactly what I wanted. While continuing my research on the internet to see if I could find something that was closer to what I wanted, I came across the Double D Trailers website. On a lark, I completed the customize a trailer form...and was able to create EXACTLY the trailer that I wanted, without having to settle for anything less.

What were your specific trailer needs and search criteria?
I had specific features that were deal breakers as I went through the process: My horses had to be able to walk on and walk off without any backing off, more than one way on and off the trailer for the horses, rear facing/reverse slant, Rumber flooring, Gooseneck, and a Hydraulic jack; Other features that I thought about included making sure that the trailer would not get too hot during the summer, that it was tall enough for my tallest horse, and that it was appropriate for the height of my truck

Why do you feel Double D Trailers was the best deal on the market for you?
Double D Trailers was the ONLY dealer I found where I could have all of the components that I wanted in a trailer. As a first time purchaser of a horse trailer, Brad Heath was exceptional in helping me to understand what I needed. On occasion, he guided me away from additional expenses that were not essential to the purpose of my trailer. In other areas, he was very helpful in educating me on why certain features that I was considering made sense or not. In the end, with his guidance, I got exactly the trailer that I need and that will meet my needs for years to come.

What other trailers did you evaluate during your shopping process prior to purchasing from Double D Trailers?
Sundowner, 4 Star, Featherlite, Cimarron, Hawk, Kiefer

Why did purchase from Double D Trailers versus the other companies or brands you researched?
There are several features unique to Double D that really sold me on the product: The Safetack Reverse that allows horses to walk on and walk off, the Z Frame Technology, the material used to make the trailer that results in a cooler interior for the horses and ultimately, the fact that I was able to get EVERYTHING that I wanted in the trailer without having to "settle" for things that weren't quite right. I also feel that as I went through this process, Brad was extremely patient and helpful, even before I had made a definite decision to purchase from his company. He was exceedingly prompt in answering all of my questions and directing me to where I could find additional information. I never felt like I was bothering him or that my lack of knowledge was a problem. He seemed to enjoy helping me out and I found myself looking forward to his responses. In addition, I felt like the primary goal of their product is about the safety and welfare of the horses. Also, the information available on their website is amazing! I was able to learn a great deal of information about horses, trailers, and a large variety of other topics. In contrast, other companies seemed to have very little time to spare as I was doing my research and figuring out what I needed. In fact some of the company representatives never got back to me at all!

Would you recommend Double D Trailers to others?

Absolutely!!!!!!

Feel free to describe any recommendations, feedback for improvement you desire for Double D Trailers.
I honestly cannot think of a way that Double D Trailers can improve. Brad consistently went above and beyond to be of assistance in every aspect of this process up to and beyond getting the trailer registered and delivered. From beginning to end, this was one of the smoothest most enjoyable experiences I have ever had for a large ticket item. Overall the quality of the product for the price is worth EVERY penny! My barn manager, who is from old country stock, is very impressed with how sturdy the trailer is and how easy it handles. P.S. My horses love it!



Posted: April 13, 2020

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